Last updated March 19, 2024

Privacy Policy

Ember AB and, hereafter referred to as "the Company", is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services. This Privacy Policy applies to our website, products, and services offered by the Company.

Information We Collect

We may collect the following types of personal information:

Personal Identifiable Information (PII): This includes your name, email address, postal address, phone number, and any other information you provide to us.

Billing Information: When you purchase our services, we collect billing and payment information necessary to process your payment.

Usage Data: We collect information about how you interact with our services, including log data, device information, and usage patterns.

How We Use Your Information

We use the information we collect for the following purposes:

Providing Services: To provide, operate, and maintain our services, including customer support.

Improvement: To analyze usage trends, conduct research, and improve our services.

Communication: To communicate with you regarding your account, updates, promotions, and other relevant information.

Data Sharing and Disclosure

We may share your personal information in the following circumstances:

Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors and data analytics providers.

Legal Compliance: We may disclose your information when required by law or in response to valid legal requests, such as court orders or subpoenas.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights

You have the following rights regarding your personal information:

Access: You have the right to access the personal information we hold about you.

Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you.

Deletion: You have the right to request deletion of your personal information, subject to certain exceptions.

Additional California Laws

If you are a resident of California, USA., you have additional rights under the California Consumer Privacy Act (CCPA). These rights include:

Right to Know: You have the right to request information about the categories of personal information we have collected, disclosed, or sold about you in the past 12 months, and the purposes for which we used that information.

Right to Opt-Out: You have the right to opt-out of the sale of your personal information to third parties.

Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

EU GDPR Compliance

We comply with the European Union General Data Protection Regulation (GDPR) regarding the processing of personal data of individuals in the European Economic Area (EEA). This includes:

Lawful Basis for Processing: We only process personal data when we have a lawful basis to do so, such as with your consent, to fulfill a contract, or for legitimate interests pursued by the Company.

Data Subject Rights: In addition to the rights mentioned above, if you are in the EEA, you have the right to request restriction of processing, data portability, and object to processing of your personal data under certain circumstances.

Data Protection Officer: We have appointed a Data Protection Officer (DPO) who oversees our compliance with GDPR. You can contact our DPO at [[email protected]] for any GDPR-related inquiries.

Contact Us

If you have any questions or concerns about our Privacy Policy or our data practices, please contact us at [email protected]

Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page. It is your responsibility to review this Privacy Policy periodically for updates.

By using our services, you consent to the terms of this Privacy Policy.

Reach out to sales for help

Complete the form below to reach out to our dedicated sales team. We're here to help you with any questions. Simply fill out the form, and we'll get back to you.

By submitting this form, you acknowledge that you have read and agree to our Privacy Policy. Your information will be handled in accordance with our privacy practices outlined in the policy. Please review our Privacy Policy before proceeding.